Support

We're here to help you get the most out of Statraxx.

Contact Us

Email: support@statraxx.com

We typically respond within 24 hours.

Frequently Asked Questions

How do I create a team?

Tap the "+" button on the Teams tab, enter your team name, select your sport, and you're ready to go. You can add players and customize your team branding right away.

How do I share my team with an assistant coach?

Each team has a unique invite code. Share this code with your assistant coach, and they can join by tapping "Join Team" on their Teams tab. Both of you will have access to the same roster, games, and stats.

How does live game tracking work?

Open a game and tap "Start Game" to begin live tracking. Tap the colored zones to record goals and shots for each team. You can track lines, log penalties, and the scoreboard updates in real time.

Can I use Statraxx offline?

Yes! Statraxx saves all data locally on your device first, so it works even without an internet connection. When you're back online, your data syncs automatically to the server.

How do I share a post-game report?

After a game is marked as completed, go to the Game Summary screen and tap "Share Report." You can share as plain text, CSV spreadsheet, or a professionally formatted PDF.

What sports does Statraxx support?

Statraxx currently supports hockey, basketball, soccer, and football. Each sport has customized positions, line types, period labels, and penalty types.

How do I manage my subscription?

Subscriptions are managed through your device's app store (Apple App Store or Google Play). To cancel or change your plan, go to your device's subscription settings.

How do I import my game schedule?

You can import games from any iCal calendar feed (TeamSnap, TeamLinkt, RAMP, etc.). Go to your team detail page, expand "Import from Calendar," and paste your calendar URL. Games will be automatically imported.

Can parents follow along during games?

Yes! With the Follow Along plan ($9.99/year per team), parents and fans can view live game scores, shots, and penalties as they're recorded. They join using the team's invite code.

How do I delete my account?

To delete your account and all associated data, please email support@statraxx.com with the subject line "Account Deletion Request" and we'll process it within 48 hours.

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